About this programme
A practical course for Kin52 Holding SAL operations staff. You will learn to use Claude for SOPs and process documentation, process analysis and improvement, vendor and procurement support, operational reporting and KPIs, and project and meeting coordination, with clear habits for accuracy and confidentiality.
Syllabus
- 1
SOPs and Process Documentation
Turn notes, recordings and experience into clear standard operating procedures, and keep them accurate over time.
- From Rough Notes to a Clear SOP10 min
- Keeping SOPs Current with Projects and Review Cycles9 min
- 2
Process Analysis and Improvement
Map processes, find bottlenecks and root causes, and evaluate improvement options with Claude as an analytical partner.
- Mapping Processes and Finding Bottlenecks11 min
- Root Cause, Options and Pilots10 min
- 3
Vendor and Procurement Support
Use Claude to prepare sourcing documents, compare proposals and prepare for vendor discussions, with procurement and legal retaining control.
- RFQs, RFPs and Proposal Comparison10 min
- Vendor Performance and Negotiation Preparation9 min
- 4
Operational Reporting, KPIs, Projects and Meetings
Define and report KPIs, plan projects and run effective meetings with Claude supporting preparation and follow-up.
- KPIs and Operational Reporting10 min
- Project Plans, Meetings and Action Tracking9 min
Final examination and certificate
15 questions, 25 minutes, pass mark 80%. Passing issues an official Kin52 Holding SAL certificate with a QR verification code.