About this programme
A practical course for Kin52 IT and technical staff. You will learn to use Claude for troubleshooting and incident triage, script and code assistance (including a high-level view of Claude Code), documentation and runbooks, security reviews, and an IT service desk knowledge base built in Claude Projects, while keeping secrets, logs and company data safe.
Syllabus
- 1
Troubleshooting and Incident Triage
Turn vague tickets and noisy symptoms into structured hypotheses, ranked checks and clear incident updates.
- Structuring a troubleshooting conversation10 min
- Incident triage and stakeholder updates9 min
- 2
Scripting and Code Assistance
Use Claude to write, explain and review scripts, and understand at a high level where Claude Code fits.
- Writing and reviewing scripts with Claude12 min
- Claude Code at a high level11 min
- 3
Documentation and Runbooks
Convert tribal knowledge, tickets and incident notes into clear, accurate, maintainable documentation.
- From raw notes to a usable runbook10 min
- Post-incident reviews and keeping documents current9 min
- 4
Security Reviews and Safe Handling of Secrets and Logs
Decide what may be shared with Claude, redact logs properly, and use Claude as a second pair of eyes for security reviews.
- What never goes into a prompt: secrets, logs and personal data11 min
- Using Claude in security reviews10 min
- 5
IT Service Desk Knowledge in Projects
Build a Claude Project that holds approved service desk knowledge and instructions, and run it responsibly day to day.
- Building a service desk Project12 min
- Running the Project day to day10 min
Final examination and certificate
15 questions, 25 minutes, pass mark 80%. Passing issues an official Kin52 Holding SAL certificate with a QR verification code.